Telecom

Omnichannel strategy without fraud for telco industry

Omnichannel and customer journeys are fundamental in new business models. Find the balance between your operations and customer experience without sacrificing security.

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How to maintain organizational agility

Accelerating sales processes, implementing omnichannel services such as self-activation, simplifying in-store customer identification or facilitating employees' day-to-day lives are priority objectives in the telecommunications sector.

Omnichannel experience

Systems such as self-service or click-and-collect are gaining prominence over traditional sales, saving time for customers and employees.

Integrated processes

Offering guided processes, simplifying contracting with the correct customer identification or implementing digital documentation systems allow sales to be accelerated.

360° vision

A unified view of stock, prices, promotions, and customer history makes it easier to personalize their experience, increasing satisfaction and process efficiency.

"In just two months, we successfully created a new lead generation model around the Customer Hub & Automation."

Patricia Benito Coordinator and Marketing of e-Verticals at Telefónica

Customer Hub

One platform to manage all your channels, brands, and products.

Gain efficiency in all your channels

Optimize the performance of your commercial strategies with a dashboard on PoS activity, targets, or activations.

Sales and Post-Sales

Improve conversion and personalization of your sales with consistent services and workflows across all your channels.

Implementation in 45 days

No impact on your teams. Connect your technical and organizational processes in a flexible system that adapts to your company.

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Speed up your registration and onboarding processes

Reduce the time spent and improve the experience by eliminating any risk of fraud

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Ensure the security of your customers

Connect your processes with Electronic Signature, Identity Verification, and Automation solutions

KYC Verification

Prevent errors, fraud, and threats such as SIM Swapping by verifying the authenticity of the customer's documents and identity when contracting products, issuing cards, or paying for recharges.

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Electronic Signature

Reduces contracting process from 3 to 1 minute, improving efficiency in new subscriptions and renewals, activation and replacement of SIM cards and other procedures quickly and securely.

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RPA Automation

The automation of sales, top-up, and billing processes facilitates the daily work of your employees by minimizing manual data entry, which not only increases performance but also security.

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Customer Stories

Telefónica: Customer Hub, a single tool for all sales channels management
Tecalis Customer Hub enables the efficient management of all points of sale, as well as the customized structuring of its sales network, allowing Telefónica to sell in alternative establishments in less than 6 months.
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Vodafone WAS: Customer Hub driving alternative and wholesale channels
Tecalis designed and implemented a comprehensive channel management and commercial operations system based on Tecalis Customer Hub (CH) for Vodafone Spain, which was named Vodafone WAS.
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Orange: Customer Hub for sales teams and integrated channel management
Our Customer Hub has enabled Orange to create an efficient and secure system, with which to carry out all the key operations of its activity, unifying the experience of employees and customers on a single platform.
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Movistar: Self-Activation with KYC and digital contracting
Tecalis conceived, designed and executed an end-to-end platform capable of performing self-activations in less than 3 minutes, with a user experience and interfaces designed to avoid abandonment rates.
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O2: Our Identity Verification for a secure experience
The integration of Tecalis' identity verification solution has enabled O2 to be more productive, mitigate risk, and comply with current regulations. Now, the average onboarding time does not exceed one and a half minutes.
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