Energy & Utilities

Increasing customer satisfaction

In a fast-moving and dynamic industry, delivering a personalized, transparent, and seamless experience is crucial to staying in business.

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How to avoid switching

The energy and utilities sector has three fundamental objectives: facilitating call center or digital channel contracting, providing greater user autonomy, and simplifying employees' daily tasks.

Self-service solutions

More and more users are demanding to manage their subscriptions autonomously and easily without contacting a sales representative.

Digital environment

Teams require tools to provide better service with guided processes and access to critical information such as tariffs, insurance, or installation data.

Customer-centric

Improve customer acquisition and retention with an integrated system that enables efficient data management and a personalized experience.

Customer Hub

Greater customer and team satisfaction with an intuitive, omnichannel experience.

More efficient channels

Exceed your customers' expectations with a sales strategy based on real-time data about the most demanded services, new registrations, and goal achievement.

Higher conversion and retention

Qualify your teams with guided work processes that allow them to report the best possible offer and its conditions transparently in any channel.

Implementation in 45 days

No impact on your teams. Connect your technical and organizational processes in a flexible system that adapts to your company.

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Accelerate your contracting processes

Reduce time spent and improve the experience by preventing fraud

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Focus on customer experience

Connect your processes with Electronic Signature, Identity Verification, and Automation solutions

Identity Verification for Energy and Utilities sector

KYC Verification

Optimize your customer onboarding by verifying their identity in seconds. Collect critical data to offer a more convenient digital experience without compromising security.

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Electronic Signature

Increase the value of your onboarding process by incorporating contract and other online documents signing in a single workflow, eliminating the need for physical documents with a secure and instantaneous experience.

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Automation - RPA

Process automation is an essential aspect when it comes to serving a higher volume of satisfied customers, increasing operational efficiency, and ensuring regulatory compliance while saving costs and time.

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Customer Stories

Telefónica: Customer Hub, a single tool for all sales channels management
Tecalis Customer Hub enables the efficient management of all points of sale, as well as the customized structuring of its sales network, allowing Telefónica to sell in alternative establishments in less than 6 months.
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Vodafone WAS: Customer Hub driving alternative and wholesale channels
Tecalis designed and implemented a comprehensive channel management and commercial operations system based on Tecalis Customer Hub (CH) for Vodafone Spain, which was named Vodafone WAS.
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Orange: Customer Hub for sales teams and integrated channel management
Our Customer Hub has enabled Orange to create an efficient and secure system, with which to carry out all the key operations of its activity, unifying the experience of employees and customers on a single platform.
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Movistar: Self-Activation with KYC and digital contracting
Tecalis conceived, designed and executed an end-to-end platform capable of performing self-activations in less than 3 minutes, with a user experience and interfaces designed to avoid abandonment rates.
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O2: Our Identity Verification for a secure experience
The integration of Tecalis' identity verification solution has enabled O2 to be more productive, mitigate risk, and comply with current regulations. Now, the average onboarding time does not exceed one and a half minutes.
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