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The telecommunications area is emerging as one of the most dynamic, complex, competitive, and changing industry of the economy. The heterogeneity of the markets clashes with a homogeneous proposal in terms of products and services.
Sales agents highlight a number of needs in order to be able to respond to their customers' expectations.
We listened to industry players to discover the challenges they face from direct customer contact to the most strategic operational areas. The proposed solutions have resulted in excellent KPIs.
A capillary management by area with operational trees allows managers to give the maximum and to help POS boost sales.
Motivating and training agents, managing their stock and validating their merchandising from a single app is now a reality.
The online channel stands out for its versatility, user preference and low cost per acquisition.
A brief overview of industry challenges and solutions to address them